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Customer journey management connecting strategy, processes, and technology to drive business growth

Why Customer Journey Management Is the Missing Link Between Strategy and Growth

By Nathan Felipe

~01/16/2026

Customer Journey Management connects strategy, processes, and technology to eliminate friction, align teams, and drive sustainable business growth through structured experiences.

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Editorial cover image with the title “Chatbots Are the New Influencers Brands Must Win” centered, highlighting the rise of AI chatbots in digital marketing strategy.

Chatbots Are the New Influencers — And Brands Are Racing to Win Them Over

By Nathan Felipe

~02/17/2026

Meta smart glasses with facial recognition interface and red scanning light on dark background

Meta Plans to Add Facial Recognition to Smart Glasses — And Privacy Tensions Are Rising

By Andrea Martinez

~02/13/2026

AI Regulation War headline centered over dark background with opposing red and blue light beams colliding in the middle

AI Super PACs Are Battling Over Regulation — And the Stakes Are Massive

By Nathan Felipe

~02/12/2026

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Apple, Amazon, and Microsoft apps representing customer journey and technology-driven business processes

What Apple, Amazon, and Microsoft Teach About Customer Journey, Process Management, and Profitable Growth

By Nathan Felipe

~01/03/2026

Nvidia Alpamayo AI brings human-like reasoning to autonomous cars

NVIDIA Introduces Human-Like Reasoning AI for Autonomous Vehicles

By Nathan Felipe

~01/06/2026

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Minimalist editorial cover showing a centered headline about Google workers demanding an end to the ICE partnership, with abstract law enforcement silhouettes in the background.

Google Workers Demand an End to Cloud Services for Immigration Agencies

By Franco Guilherme

~02/07/2026

Minimalist editorial illustration representing Amazon’s $200 billion investment in artificial intelligence, with abstract data center structures and subtle red accents highlighting strategic growth.

Amazon’s $200 Billion Bet Raises the Stakes in the Global A.I. Race

By Andrea Martinez

~02/06/2026

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